| Program | Added | Cancelled | Net |
| LP6 | +560 $329k | -427 $231k | +133 +$98k |
| Aeration & Overseed | +464 $108k | -435 $93k | +29 +$15k |
| Mosquito (OIC) | +192 $93k | -102 $45k | +90 +$48k |
Revenue added $530k new business sold | Revenue lost $369k cancelled recurring | Net +$161k ahead |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Normal year (2019-2024) 78% kept · we lose ~22% of the fert book a year | 2026 so far (LP6) 82% 365 of 2,020 lost since Feb · partial year |
| Year | Retention | Churn |
| 2019 → 2020 | 78% | 22% |
| 2020 → 2021 | 78% | 22% |
| 2021 → 2022 | 75% | 25% |
| 2022 → 2023 | 79% | 21% |
| 2023 → 2024 | 79% | 21% |
| 2024 → 2025 (migration) | 76% | 24% |
Healthy, no issue flagged 92% of 1,862 active LP6 customers | Need attention 140 7.5% with a complaint or low review | Customers rating us 9-10 92% of 508 recent reviews |
| Reason | This week | Year to date | $ lost YTD |
| Financial Reasons | 1 | 68 | $32k |
| Declined to Provide | 0 | 64 | $34k |
| Moved | 3 | 50 | $27k |
| Doing It Themselves | 0 | 48 | $23k |
| Unhappy With Service | 0 | 32 | $19k |
| Changed Mind | 0 | 22 | $11k |
| Went To Competition - Price | 0 | 21 | $11k |
| Service No Longer Needed | 0 | 20 | $15k |
| Bucket | Clients | Annual $ lost |
| Within our control | 179 (42%) | $108k |
| Outside our control | 183 (43%) | $90k |
| Unclear (needs a definition) | 64 (15%) | $34k |
170 $91k < 1 yr | 69 $36k 1-2 yr | 40 $26k 2-3 yr | 62 $28k 3-5 yr | 78 $47k 5+ yr |
| Tech | Cancels / 100 stops | Volume |
| Humberto Lira | 0.9 | 12 clients · 1,395 stops |
| Nate Speck | 1.5 | 25 clients · 1,621 stops |
| Gunner Findley | 1.6 | 24 clients · 1,539 stops |
| Kayla Casal | 1.8 | 30 clients · 1,690 stops |
| Casey Williams | 2.1 | 37 clients · 1,791 stops |
| Elijah William | 2.4 | 30 clients · 1,248 stops |
| Date | Customer | Tenure | Program(s) | Reason | $ / yr |
| 09/22 | Zerby, Steve #1526 | 1.6 yr | LP6 | Moved | $342 |
| 09/22 | Linhart, Kathryn #1876 | 13 yr | LP6 | Death/Health | $270 |
| 09/22 | Quintanilla, Ann #3355 | 5 yr | LP6 | Poor Quality Service | $426 |
| 09/22 | Nowden, Maurice Eugene #10370 | 7 mo | LP6 | Price Increase too High | $330 |
| 09/22 | Tashakori, Mahtab #12333 | — | LP6 | Admin Cancelled - Disruptive | $330 |
| 09/21 | Goellner, Diane #1547 | 3 yr | LP6 | Moved | $924 |
| 09/21 | Farris, Chad #3264 | 5 yr | LP6 | Financial Reasons | $918 |
| 09/21 | Englerth, Clifford #3338 | 1.1 yr | LP6 | Disputive Customer | $420 |
| 09/21 | Pat Tully, Brittany Pearse & #4822 | 3 yr | LP6 | Moved | $220 |
| 09/21 | Mellin, Eric #12334 | 5 mo | LP6 | Admin Cancelled - Office Error | $150 |
| 09/16 | Breen, Lynn #2041 | 1.3 yr | LP6 | Price Increase too High | $318 |
| Risk | Customer | Suggested action | Why |
| 100 | Chester Moede #3483 | Goodwill visit | Jul 02: "...closest to my house(front and side). I am not satisfied having to pull weeds. I could understand some weeds but not the way my mul..." | review 0/10 NPS: "He was never here. None of my outdoor cameras picked him up. There wasn't any evidence that he was even here. No stake in my yard indicating that green acres was there and most importantly, none of the weeds in my mulch beds are dying!!" |
| 100 | April Rentzsch #3075 | Goodwill visit | Aug 19: "...and said they aerated this area and she is not happy. She wants a call back today if possible and someone to come out tomorrow..." | review 0/10 NPS: "It is in my file and today I put out Pink flags of the area that is not supposed to be aerated. They did it anyway! I am astounded that they drove around the pink flags like they were there for nothing!" |
| 100 | Brad & Kathy Palmer #3504 | Goodwill visit | Jun 22: "...multiple calls to request service, leading to dissatisfaction. Trevor stated his intention to terminate the relationship with Gree..." | Jun 22: "...experience of messed up mow route and being double charged. still looking into the why but refunded double invoice for 6.19 mow. for..." | review 6/10 NPS |
| 100 | Julie Bosma #2531 | Goodwill visit | Aug 22: "...6/10 Technician : Nate Speck : I have been disappointed with the amount of weeds in my yard. Not sure if this is Nate’s fault or t..." | review 6/10 NPS: "I have been disappointed with the amount of weeds in my yard. Not sure if this is Nate’s fault or the product but for the price I’m not sure it’s worth it. If there are other reasons, I would like to understand those. Thanks" |
| 100 | Joanne Gilbert #12077 | Goodwill visit | Aug 14: "...that was scheduled for August 20th. She wants to cancel this year due to budget issues. She never wants core aeration as she has a..." | Jul 28: "Ryan called that customer is not happy about the clean up and she will not pay remainder balance until we correct..." | new customer (5 mo) |
| 100 | Dave Rydell #11009 | Goodwill visit | Jul 13: "I have two very large crsb grass break outs. Both in my front ditch area. One on the north end the other closer to the..." | new customer (5 mo) |
| 100 | Todd Reuber #11398 | Goodwill visit | Aug 22: "...Elijah William : First year using. Have large dead spots in lawn. Over use of fertilizer maybe? It is not voicing back with the rec..." | review 3/5 Google: "First year using. Have large dead spots in lawn. Over use of fertilizer maybe? It is not voicing back with the recent rains. Other area of lawn look very good and grass is thick." | new customer (5 mo) |
| 100 | Laura Marinaro #1013 | Goodwill visit | Sep 18: "i received a message that says that my service was unable to be performed because the gate was locked. i have given you..." | new customer (4 mo) |
| 100 | Dawn Foss #12942 | Goodwill visit | May 26: "...our lawn. It is overcome with weeds and dead spots. Every year after snow, more and more spots are dead with MORE weeds. Addr..." | review 2/10 NPS: "One of my plant pots is broken from his service. No one told me that it was broken. He moved it into the garden bed and never moved it back." | new customer (3 mo) |
| 100 | Nicole Owens #4499 | Goodwill visit | Jul 16: "With the recent application I have what appears to be burned up grass everywhere he drove on the lawn - I have pictures..." | review 4/10 NPS: "I have tire tracks with burned up grass every where he drove... never had this happen... the question is why / what went wrong?" |
| 98 | Lori Kuhn #4676 | Goodwill visit | Aug 10: "Not happy with service; seeing a lot of brown spots on the south side and perimeter of house having switched to us this..." | new customer (7 mo) |
| 95 | Shirley Brooks #4377 | Goodwill visit | review 6/10 NPS: "Casey drove way too fast! Not sure the fertilizer had time to drop into the grass! Maybe he could slow it down a bit!" | new customer (3 mo) |
| 95 | Micah Tiegs #12485 | Retention call (urgent) | Aug 28: "Please cancel lime. Thanks...." | Jun 25: "double charged wants refund" | new customer (4 mo) |
| 90 | Roto-Rooter Rockford #1088 | Goodwill visit | Jul 06: "Not happy with last mow, wants us to come back asap as it is long and doesn't look g..." | review 2/10 NPS |
| 90 | Chelsey Rehling #4898 | Goodwill visit | Jun 08: "...leading to frustration and consideration of canceling services. Mike acknowledged the system transfer issues and confirmed that the spri..." | Jun 08: "...preferably before summer, and expressed dissatisfaction with the company's communication and billing practices. Mike committ..." |
| 90 | Jennifer Palmo #2754 | Goodwill visit | Jun 27: "This week the gate was left open after our scheduled service at 318 Plymouth Court in Sycamore and my Dad’s dog got..." |
| 90 | Donna Mcdaniel #3259 | Goodwill visit | Jun 26: "...resolution otherwise she is prepared to cancel all services. Please connect with her by EOD today and keep me in the loop...." | Jun 26: "...bc she was overpromised by Eddie. She was not happy with my resolution and wanted the field supervisor, you, to contact her to..." |
| 90 | William Perchiazzi #3399 | Goodwill visit | Sep 19: "I saw a bill in September for $384, for what? Also I have a number of large dead patches in the" |
| 90 | Daniel Omalley #2081 | Goodwill visit | Jul 16: "I had the lawn fertilization and weed control done a few times this year. I am disappointed with the number weeds in my..." | Jul 16: "...control done a few times this year. I am disappointed with the number weeds in my yard. Can you send someone to check my yard...." |
| 90 | Brian Opsahl #12211 | Goodwill visit | review 6/10 NPS: "Eddie did just fine it’s your lack of understanding what I keep asking you for. I simple phone call before you come. I don’t read emails very often please correct this" | new customer (5 mo) |
| 90 | Karyn Stratton #2995 | Goodwill visit | May 27: "promised a site visit week of June 1st to evaluate lawn and her concerns with weeds this season. initial complaint was..." | Jul 09: "...up the dirt. She wants us to know she is not happy with us this year at all..." |
| 90 | Dana Strate & Pamela Lutzow #1970 | Goodwill visit | Jul 29: "Lawn Concerns We have several weeds along side the driveway and in the backyard, mostly in the last 1/3 of the property..." |
| 83 | Dale Remala #4742 | Goodwill visit | review 5/10 NPS: "Did not blow the left over material into the yard so my car ran over the stuff and dragged it into the garage." | new customer (11 mo) |
| 83 | Matt Streb #1673 | Goodwill visit | review 5/10 NPS: "My fence doesn’t go to my yard line. It doesn’t appear that beyond the fence was sprayed because thistle is all over the place. I was also starting to get thistle inside the fence, but you can tell that has been sprayed because it is dying." | new customer (10 mo) |
| 80 | John Connor #2270 | Retention call (urgent) | Aug 27: "Please cancel aeration for 9/3 John Connor 3216 W Gate Pkwy, 61108..." | review comment: "Done in less than 10 minutes, hopefully got everything covered, what exactly did he treat for?" |
| 75 | Jill Adamson #2211 | Goodwill visit | review 0/10 NPS: "Why, it is so dry would you put chemicals on the stressed grass!!!" |
| 75 | Javan Miller #3686 | Goodwill visit | review 0/10 NPS: "there were no signs of anybody servicing my property... no tire tread marks, no lawn placard stuck in the ground, my Wife not neighbor saw anyone, and no one on the camera that captures my front lawn and walkway. that camera has always captured my service" |
| 75 | Brenda Miller #2672 | Goodwill visit | review 5/10 NPS: "Email advising you were coming was sent yesterday advising you were coming today. If I had not been home, I would not have even known you were here. No card in door or standard placard in the yard." |
| 75 | Blake Bunjan #2481 | Goodwill visit | review 2/10 NPS: "It was left very long and cut pretty uneven. Was cut on Monday and looks terrible today ( Wednesday). Looks like a rushed job honestly." |
| 75 | Jennifer List #4290 | Goodwill visit | review 0/10 NPS: "The grass does not look like it was cut just moved around by a machine, the edging in the front does not look like it was done, not sure what I was charged for? Someone should be out early this week to make sure the service was completed" |
| 75 | Michael Eames #2675 | Goodwill visit | review 0/10 NPS: "I'll text you guys last night not to come out and do this work cause I got people working in my yard if he noticed have my pavers was missing contractors coming out to pour cement and tear up my grass. You should read your text." |
| 75 | Tammy Cheek #4431 | Goodwill visit | review 1/10 NPS: "All summer long no one has done the flower beds or the side of the house" |
| 75 | Kent And Kris Wrenn #2021 | Goodwill visit | review 6/10 NPS: "Damaged grass, too many tire skid marks in yard" |
| 75 | Peggy Erwin #4040 | Goodwill visit | review 5/10 NPS: "Didn’t go up into the berm. Just sprayed a little around the edges. Never saw him go out to the shrub bed back in the corner either. Did he do the one up by mail box?" |
| 75 | Jean Klock #2070 | Goodwill visit | review 5/10 NPS: "He finally treated the whole yard!!" |
| 70 | Melissa Sundly #3407 | Goodwill visit | May 26: "client unhappy - doesn't think we overseeding during revisit. instead of promising anothe..." | May 26: "Melissa Sundly called to dispute the completion of a recent aeration and overseeding service, expressing co..." |
| 70 | Brent Bernardi #1838 | Goodwill visit | Jul 24: "...the next growing season.Brent expressed dissatisfaction with the effectiveness of weed maintenance, noting that recent treat..." | Jul 24: "...a customer, called Mike Do to address a billing error, discuss recent landscaping work, and request future service adjustments...." |
| 70 | Tom Anderson #4634 | Goodwill visit | Jul 17: "...traffic, not the treatment. Tom expressed dissatisfaction and concern about the duration of the issue, noting it may persist u..." | Jul 22: "...with over 50 years of lawn care experience, disputed the diagnosis, attributing the lawn damage to recent tire tracks and poss..." |
| 70 | Jason Mcconnaghy #3346 | Goodwill visit | Aug 13: "...called again on 8/6 to cancel because he is not happy with his lawn. A SC was set up on 8/7 and when the guy came he said he wou..." | Aug 13: "...Becca - Jason is an ELB Prepay client and wants a refund for the remaining services and to cancel his account. His mom called on 7/..." |
| 65 | Jasmin Gaona #12917 | Retention call (urgent) | Aug 24: "did not want to cancel service just reschedule fert. talked with client. she will pay on portal t..." | new customer (2 mo) |
| 65 | Mel Howard #12920 | Retention call (urgent) | May 28: "Please cancel the mowing service effective today Also when will the next weed treatment..." | new customer (4 mo) |
| 65 | Taylor Arrington #13048 | Retention call (urgent) | Aug 09: "Please cancel the upcoming Aeration appointment. No longer needed. Thank you!..." | new customer (3 mo) |
| 58 | Carol Hildebrand #1002 | Retention call (urgent) | Jun 29: "...has gotten every June since 2023. If she no longer wants it, we can mark not to auto renew for next season and refund the applicat..." | new customer (7 mo) |
| 58 | Don Plucker #3427 | Retention call (urgent) | Aug 06: "lvm to see if he wants to cancel the app or reschedule" | new customer (11 mo) |
| 58 | Larry Mcanarney #2473 | Retention call (urgent) | Aug 17: "Please cancel all remainng insect treatments..." | new customer (11 mo) |
| 58 | Richard Peper #1419 | Retention call (urgent) | Sep 23: "...cancel CDI. She has had CDI 2022-2025, but wants to cancel because the electricity bill is already too high. Her CDI is under Diane M..." | new customer (6 mo) |
| 58 | Bob & Pat Shaw #1582 | Retention call (urgent) | Aug 10: "...services (2027) ($1,851.46) (Payment 23557) Please cancel them all at this time. This would include the designer mulch and natural t..." | new customer (7 mo) |
| 55 | Kristine Johnson #3714 | Goodwill visit | Aug 20: "Kristine called very unhappy that we aerated because although the front lawn was okay the backyard was..." | new customer (2 mo) |
| 55 | Doug Hatfield #4764 | Goodwill visit | Jun 11: "...in-person inspection of his yard due to dissatisfaction with current results and previous issues, and Mike agreed to visit h..." | new customer (3 mo) |
| 55 | Judith Gillispie #12035 | Goodwill visit | Jul 01: "Customer is unhappy with our mowing services and requested that no other treatment to her lawn..." | new customer (5 mo) |
| 55 | Regina & Edward Whitman #4672 | Goodwill visit | Aug 04: "...called to cancel services stating they are not working out. Has more mosquitoes than ever and lawn recovering like it should" | new customer (5 mo) |
| 55 | Mary Martinez #12258 | Goodwill visit | Sep 13: "...Score : 10/10 Technician : Eric Moran : I am disappointed to discover our downspout was cut by his mower. Noone even told us...." | new customer (5 mo) |
| 55 | Jan Gorham #4376 | Goodwill visit | Sep 04: "...without calling her first. Her back gate is not working properly and she wants to make sure she is home before we open the gate. I..." | review comment: "Compared to true green your company and the guys are awesome. Used the had spray around my flowers and bush. Excellent job" | new customer (2 mo) |
| 55 | Renee Forberg #24056 | Goodwill visit | Aug 28: "...frustrating to have to take the flags down and redo them for the 31st. She asked to speak to a manager. Transferred the call the B..." | new customer (1 mo) |
| 55 | Lorena Merrick #24181 | Goodwill visit | Aug 24: "...landscaper treating her lawn and she always has dead spots and wants to try another lawn care service. Please call her at 815-222-375..." | new customer (< 1 mo) |
| 55 | Paul Lettieri #11746 | Goodwill visit | Jun 01: "...customer, whose phone number is +18478453120, is dissatisfied with the lawn care service provided by Green Lawn Care, citing damage a..." | new customer (3 mo) |
| 55 | Steve Sendele #12934 | Goodwill visit | May 26: "...previously with True Green, and is currently dissatisfied with weed levels in their yard. Mike from Green Acres Lawn Care offered..." | new customer (3 mo) |
| 55 | David Kester #12222 | Goodwill visit | May 27: "...We are waiting for a second treatment and not happy with how this is being handled...." | new customer (5 mo) |
| 55 | Christina Marchlewicz #12767 | Goodwill visit | Aug 28: "...year - no estimate saved in SA so I will redo the measurement and we need reapproval" | new customer (< 1 mo) |
| 55 | John B Watson #13145 | Goodwill visit | Jul 01: "...John previously used True Green but was dissatisfied with their weed control, leading him to seek alternative services from..." | new customer (2 mo) |
| 50 | Roger HD Dekalb LLC #4063 | Goodwill visit | review 0/10 NPS |
| 50 | Catherine Ellis #1312 | Retention call (urgent) | Aug 13: "Please cancel upcoming service for aerating and over seeding. This services is not neede..." |
| 50 | Diane Lannom #4904 | Retention call (urgent) | Jul 23: "...4:26?PM Message from 8 4 7 7 3 2 5 3 8 4, Just wanted to cancel tomorrow's application for the lawn or pest control. I spoke with Julie, I..." |
| 50 | Chris Lawrence #2622 | Retention call (urgent) | Aug 24: "Chris wants to cancel AOS this year due to budget issues. Okay to keep rest of services. Cancell..." |
| 50 | Vicki Defendi #3068 | Retention call (urgent) | Aug 31: "Please cancel the aeration and overseeding . I am retired and can no longer afford it. T..." |
| 50 | Lisa Burgan #4383 | Retention call (urgent) | Jun 17: "Customer cancelled Fall clean up no longer wants it" |
| 50 | Linda Guenther #3419 | Retention call (urgent) | Sep 14: "...said she is having health issues so she wants to cancel the lime and gypsum this year. She wants to keep the lawn fert." |
| 50 | Maureen Duffy #1264 | Retention call (urgent) | Sep 14: "Maureen wants to cancel mow due to increase. I sent email to BA & KN =Maureen left a message cance..." |
| 50 | Aaron Wiersema #3028 | Retention call (urgent) | Aug 20: "Hello, can I please cancel the Aeration visit scheduled for August 27th at my property located at 116..." |
| 50 | Amy Kaawa #2476 | Retention call (urgent) | Aug 19: "customer called to cancel all services due to medical expenses, advised her that she needed at least 4 f..." |
| 50 | Martin Nilsen #1422 | Retention call (urgent) | Aug 17: "Mr. called and wants to cancel OIC and AOS for this year. He will address this next year. Cancelled in sy..." |
| 50 | Jerrod Storlie #4961 | Retention call (urgent) | Jun 03: "...told whoever I was on the phone with that I no longer wanted this as it was well after a month after I intended to get done, and I di..." |
| 50 | Austen Black #2687 | Retention call (urgent) | Aug 19: "Mr. called and wants to cancel AOS this year, doesn't need, call next year. Cancelled in system." |
| 50 | Karen & William Blatter #2739 | Retention call (urgent) | Jul 29: "...service. I called to verify . It is mow she wanted to cancel today not fert & nwbm" |
| 50 | Susan Creviston #2795 | Retention call (urgent) | Sep 22: "...is doing great since the AOS was done and wants to cancel the lime and gypsum for this year, done." |
| 50 | Don Ladwig #3412 | Retention call (urgent) | Jun 15: "Integra0811 2:19?PM (36 minutes ago) to me Please cancel the grub control application that I had previously requested. I'm not very..." |
| 50 | Ginny Lamprich #2475 | Retention call (urgent) | Jul 28: "...to aeration and over seeding this year. Please cancel those services for this year Mike Do — 6:33 am ok Wireless Caller — 6:34 a..." |
| 50 | Greg Fleming #4132 | Retention call (urgent) | Sep 01: "...that is what he wants and probably will cancel all if he doesn't. Stated he never heard back from the last call last Wed or o..." |
| 50 | Robert Hammortree #4652 | Retention call (urgent) | Sep 08: "...he did leave a voice mail message that he wanted to cancel the fert for today but didn't realize that today was not the holiday. He n..." |
| 48 | Alejandra Cortez #11977 | Goodwill visit | Jun 04: "...to do part of the work herself, feeling dissatisfied with the charge for incomplete service. Mike apologized sincerely for t..." | new customer (6 mo) |
| 48 | David Ingram #4856 | Goodwill visit | Aug 26: "...He also said the underground pet fence is not working to aerate over it" | new customer (10 mo) |
| 45 | Lucy Marshall #2801 | Goodwill visit | review 6/10 NPS |
| 45 | Shipra Minz #1753 | Goodwill visit | review 1/10 NPS |
| 45 | Roger & Kathy Lewis #4675 | Goodwill visit | review 5/10 NPS |
| 45 | Robert Whitten #12187 | CSR call | Jul 20: "...stating he had called before about being overcharged for last service and never received the refund he was told. He would like..." | new customer (5 mo) |
| 45 | Jeanine Woyner #12648 | CSR call | Jun 08: "PLease adjust rd 1 and rd 2 treatments to $121 per treatment. Tech shown mrs areas to be treated and she stated it's..." | new customer (4 mo) |
| 45 | Lindsay Marevac #12910 | CSR call | Jul 10: "...grub on signup but did not zero it out, she wants a refund for the $97" | new customer (3 mo) |
| 45 | Michael Bonnen #4274 | Goodwill visit | review 4/10 NPS |
| 45 | Charles Meadows #12981 | CSR call | Jun 24: "...payment and auto payment crossed and was double charged. refunded 1 today..." | new customer (3 mo) |
| 40 | Bruce Schoon #4776 | Goodwill visit | Aug 25: "...3.) Number on Patricio business card is not working and the other number she got from someone onsite is also not working. Gave..." |
| 40 | Julia Gill #3891 | Goodwill visit | Aug 22: "My lawn has a lot of dead spots. I’m not sure what is causing this. Could the treatment be causing it?..." |
| 40 | John Quinn #4651 | Goodwill visit | Aug 19: "Tennant is unhappy with clippings left on lawn. Sending photos. Forwarding to Kris." |
| 40 | Michael Ligmanowski #4372 | Goodwill visit | Jul 03: "...is paying installments for services but not happy we have not done the OIC and she had to buy Raid to spray to sit outside...." |
| 40 | Ron Dietrich #2244 | Goodwill visit | Sep 16: "...trying to update cc on the portal but it was not working for him and my end showed he was not signed up so I sent the create link" | review comment: "I have always been satisfied with your services" |
| 40 | John Bee #2652 | Goodwill visit | Aug 19: "...contact client about AOS service, he is not happy." |
| 40 | Dani Jordal #2278 | Goodwill visit | May 26: "...updated CC from her because the CC in SA is not working and we need to get payment for the last 3 months of CDI = outstanding bala..." |
| 40 | Ava Emroll #2308 | Goodwill visit | Jul 23: "...and political responsibility, mentioning dissatisfaction with current policies and leadership. The call concludes with Lauren..." |
| 40 | John Erb #3228 | Goodwill visit | Aug 31: "...confirmed that is his property but he is not satisfied - Beth" |
| 40 | Frank Bell #2003 | Goodwill visit | Aug 31: "...Estimator content —— EST#1808 Job: Hand rake dead spots throughout backyard lawn Per-service • SLL ($189.19): The scope of this pr..." |
| 40 | Mark & Brittany Rohr #2466 | Goodwill visit | May 28: "...the next week, though Wallace expressed dissatisfaction with the delay. She also warned us that this was STRIKE TWO." |
| 40 | Aaron Babcock #1064 | Goodwill visit | Sep 16: "...don't do insect spraying tomorrow. Gates are not working. Removed from tomorrow, okay to re-schedule." |
| 40 | Jane & Larry Herrig #4557 | Goodwill visit | Jul 29: "...aeration services, with the customer expressing dissatisfaction with recent credit card transitions. The issue with the Discover car..." |
| 40 | Steve & Sara Ross #4176 | Goodwill visit | Sep 23: "...then grass looks better but still a lot of dead spots that hed like dalton to look at next week...." |
| 40 | Kathy Stockburger #2238 | Goodwill visit | Sep 23: "...back and at least one in the front. He was disappointed we chose to proceed after getting 5" of rain. He has been a customer for 1..." |
| 40 | Bryon Ferguson #3370 | Goodwill visit | Aug 19: "...seed during the AOS in the backyard. He is not happy with the service they received. The machine damaged lawn also. He wants a..." |
| 40 | Nancy Sylvester #1415 | Goodwill visit | Aug 18: "...due to rain. It is very long and she is not happy waiting until 8-20-26." |
| 40 | Renee Mcclenthen #4248 | Goodwill visit | Jun 08: "...persistent weed problems. The customer expressed dissatisfaction with the current state of their yard. Becca priortized this to Kris." | review comment: "Casey took the time to treat the areas closer to the trees which was needed and appreciated." |
| 40 | William Borman #3903 | Goodwill visit | Sep 04: "...like a call. He told me again today his lawn looks terrible. Message from September 3rd - email sent to you: Bill called and said his..." |
| 40 | Jane Perry #3569 | Goodwill visit | Jul 09: "Jane is not happy with the lawn service. She said she had the same issue last year and was t..." |
| 40 | Mike Crawford #2136 | Goodwill visit | Jun 01: "...subdivision project assistance and expressed dissatisfaction with the company's delayed work, asking when they would complete the..." |
| 40 | Mike Albright #4974 | Onboarding check-in | review comment: "Humberto was very thorough while servicing my lawn. He did the work quickly, but at the same time, paid cateful attention to detail. He was also very kind. Thanks, Humberto!" | new customer (< 1 mo) |
| 40 | Scott Burley #2583 | Goodwill visit | Sep 16: "...if it is diseased or what is going on but not happy because the techs that treat never say anything about it. Wants us to call..." |
| 40 | Tim Nease #1515 | Goodwill visit | Sep 10: "...cleanup so he can plan to be there and he is not working. Please call him at 815-547-9551. Thank you. Annette | Customer Service..." |
| 40 | Richard Masanz #2982 | Goodwill visit | Jul 09: "...did on 6/18 but he said he has grubs and dead spots. I let him know grubs have 3 yr cycle and this will work on the babies to..." |
| 40 | Robert Hill #2118 | Goodwill visit | Sep 11: "...feels our lawn mowing crew has been doing a poor job with the mowing of his yard. When we serviced it on the 9th we blew clippi..." |
| 40 | David Grutze #3963 | Goodwill visit | Sep 08: "...his lawn is not doing well and he is very unhappy with it compared to neighbors who do nothing - He is sending pictures and..." |
| 40 | David Levine #2318 | Goodwill visit | Jul 14: "...to keep safe and sturdy. He also is very unhappy with the condition of that bed. He stated it is unlevel and did not get an..." |
| 40 | Randee Malmberg #1394 | Goodwill visit | Aug 03: "...reported previous yard repairs, ongoing dead spots, and concerns about grass health, especially in the front yard with increa..." |
| 40 | Susan Friestad #4754 | Goodwill visit | Sep 14: "...the fire hydrant. She also said she was not happy with the overseeding/aeration we did because it had tore her other seeding..." |
| 40 | John Heisel #3127 | Goodwill visit | Jun 09: "...properly. The customer is not angry but she is not satisfied at all. I spoke to Rebecca who made a service call for us to go out and so..." |
| 40 | Patty Noel #4315 | Goodwill visit | Jun 08: "requesting site visit to evaluate her lawn; unhappy with the way it looks and has a 13 zone sprinkler system. perhaps too much..." |